Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?

Orders are typically processed within one to three business days. Once shipped, you will receive tracking information via email. Delivery times may vary depending on destination and carrier delays.

Do you offer complimentary shipping?

Yes, complimentary standard shipping is available on all orders over $400.

Can I change or cancel my order?

Please contact us as soon as possible at orders@dangene.com if you need to modify or cancel your order. We will do our best to accommodate changes before your order is processed.

Do you ship internationally?

Please contact our team at orders@dangene.com for information regarding international shipping options.

Returns

What is your return policy?

Due to the nature of skincare products, we are unable to accept returns on opened or used merchandise. Unopened products in their original packaging may be returned within 14 days of purchase. Shipping charges are non-refundable. To initiate a return, please contact orders@dangene.com. Please note that returns will need to be sent to the following address: 711 Fifth Avenue 16th Floor, New York, NY 10022. If your return is accepted, we'll send you a return shipping label. Items sent back to us without first requesting a return label will no be accepted.

What if my item arrives damaged?

If your order arrives damaged or incorrect, please notify us within 48 hours of receipt at orders@dangene.com so that we may promptly resolve the issue.

Product Questions

Are your products medical grade?

We carefully curate physician-dispensed and medical-grade skincare products that are supported by science and selected for their efficacy, safety, and ability to deliver meaningful results.

How do I know which products are right for me?

Every complexion is unique, and for more than 30 years, customization has been at the heart of our philosophy. If you're unsure where to begin, Talya, our Product Concierge, is available for private consultations and can help create a personalized regimen tailored to your skin concerns, goals, and lifestyle. To connect with Talya, please email orders@dangene.com.

Can I combine products from different brands?

Absolutely. We believe in selecting the best products for each individual rather than limiting ourselves to a single brand.

Are your products safe during pregnancy or breastfeeding?

Certain ingredients may not be recommended during pregnancy or while breastfeeding. We encourage you to consult with your physician regarding your individual circumstances.

Do your products contain fragrance?

Formulations vary by brand and product. Please refer to the ingredient list or contact our team if you have specific sensitivities.

Are your products cruelty-free?

Many of the brands we carry are cruelty-free. Please contact us if you have questions regarding a particular product.

Customized Regimens

Can I purchase products even if I have never been to dangene?

Yes. We welcome clients from around the country and are happy to help you select products that support your skin goals.

Do I need a consultation?

Not necessarily. Every complexion is unique, and our philosophy has always centered on customization. If you would like a personalized recommendation, Talya, our Product Concierge, would be happy to create a regimen tailored specifically to your skin concerns and goals. For a private consultation, please contact orders@dangene.com.

Can someone help me build a routine?

Yes! We believe exceptional skin begins with a personalized approach. Talya, our Product Concierge, is available for private consultations and can help you build a customized regimen designed around your skin concerns, goals, and lifestyle. To connect with Talya, please email orders@dangene.com.

Ingredients

What ingredients do you recommend most often?

While every regimen is customized, some of the ingredients we frequently recommend include antioxidants, growth factors, peptides, hyaluronic acid, retinoids, and broad-spectrum sunscreen.

Many of the brands we carry are cruelty-free. Please contact us if you have questions regarding a particular product.

Subscriptions

Do you offer automatic replenishment?

Yes , certain products are available through our automatic replenishment program so you never run out of your essentials.

Can I skip or cancel a subscription?

Yes. Subscriptions may be modified, skipped, or canceled at any time prior to the next billing date. You will receive notification before each recurring order is processed.

About Dangene

What makes Dangene different?

For more than 30 years, Dangene has believed that exceptional skin is achieved through customization, consistency, and a deep understanding of the individual. Rather than following trends, we combine advanced treatments with carefully selected skincare to create long-term results.