FREQUENTLY ASKED QUESTIONS

Orders & Shipping

Orders are typically processed within one to three business days. Once your order has shipped, you will receive tracking information via email.

Yes. We offer complimentary standard shipping on orders over $400.

Please contact us as soon as possible at orders@dangene.com. While we will do our best to accommodate changes, orders that have already been processed may not be modified or canceled.

At this time, we ship within the United States.

Returns

Due to the nature of skincare products, we are unable to accept returns on opened or used items. Unopened products in their original packaging may be returned within 14 days of purchase.

Please contact us within 48 hours of delivery at orders@dangene.com and include photographs of the damaged item and packaging so we may assist you.

Product Questions

We carefully curate physician-dispensed and medical-grade skincare products that are supported by science and selected for their efficacy, safety, and ability to deliver meaningful results.

Every complexion is unique, and for more than 30 years, customization has been at the heart of our philosophy. If you're unsure where to begin, Talya, our Product Concierge, is available for private consultations and can help create a personalized regimen tailored to your skin concerns, goals, and lifestyle. To connect with Talya, please email orders@dangene.com.

Absolutely. We believe in selecting the best products for each individual rather than limiting ourselves to a single brand.

Certain ingredients may not be recommended during pregnancy or while breastfeeding. We encourage you to consult with your physician regarding your individual circumstances.

Formulations vary by brand and product. Please refer to the ingredient list or contact our team if you have specific sensitivities.

Many of the brands we carry are cruelty-free. Please contact us if you have questions regarding a particular product.

Customized Regimens

Yes. We welcome clients from around the country and are happy to help you select products that support your skin goals.

Not necessarily. Every complexion is unique, and our philosophy has always centered on customization. If you would like a personalized recommendation, Talya, our Product Concierge, would be happy to create a regimen tailored specifically to your skin concerns and goals. For a private consultation, please contact orders@dangene.com.

Yes. We believe exceptional skin begins with a personalized approach. Talya, our Product Concierge, is available for private consultations and can help you build a customized regimen designed around your skin concerns, goals, and lifestyle. To connect with Talya, please email orders@dangene.com.

Ingredients

While every regimen is customized, some of the ingredients we frequently recommend include antioxidants, growth factors, peptides, hyaluronic acid, retinoids, and broad-spectrum sunscreen.

Many of the brands we carry are cruelty-free. Please contact us if you have questions regarding a particular product.

Subscriptions

Select products may be available through our subscription program, allowing you to receive your favorites automatically.

Yes. Subscriptions may be modified, skipped, or canceled at any time before your next scheduled shipment.

About Dangene

For more than 30 years, Dangene has believed that exceptional skin is achieved through customization, consistency, and a deep understanding of the individual. Rather than following trends, we combine advanced treatments with carefully selected skincare to create long-term results.

Dangene is located at 711 Fifth Avenue in New York City.

Please email us at orders@dangene.com or call (212)249-8172. We are always happy to help.

Privacy Policy

At dangene, we respect your privacy and are committed to protecting your personal information.When you visit our website, place an order, or communicate with us, we may collect information such as your name, email address, shipping address, billing information, and purchase history. This information is used to process orders, provide customer support, communicate with you regarding products and promotions, and improve your experience with our brand.We do not sell or share your personal information with third parties for their marketing purposes. Information may be shared with trusted service providers, including Shopify, payment processors, shipping carriers, and email marketing platforms, solely for the purpose of operating our business.By using our website, you consent to the collection and use of information as described in this policy.If you have any questions regarding your privacy, please contact us at orders@dangene.com.

Terms of Service

By accessing or using this website, you agree to be bound by these Terms of Service.All products and services offered on this website are subject to availability. We reserve the right to modify pricing, discontinue products, or refuse service at our discretion.The information provided on this website is intended for educational purposes only and is not a substitute for professional medical advice. Individual results may vary.Dangene reserves the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.Use of this website constitutes acceptance of these terms.

Shipping Policy

Orders are typically processed within one to three business days.Once an order has been shipped, you will receive tracking information via email. Delivery times may vary depending on destination and carrier delays.Complimentary standard shipping is available on orders over $400.Dangene is not responsible for delays caused by carriers, weather events, or incorrect shipping information provided by the customer.If your order arrives damaged, please contact us within 48 hours of delivery at orders@dangene.com so that we may assist you.

Return Policy

We stand behind the quality of the products we recommend and strive to ensure your complete satisfaction.Due to the nature of skincare products, we are unable to accept returns on opened or used merchandise.Unopened products in their original packaging may be returned within 30 days of purchase. Shipping charges are non-refundable.If your order arrives damaged or incorrect, please notify us within 48 hours of receipt so that we may promptly resolve the issue.To initiate a return, please contact orders@dangene.com.

Subscription Policy

Certain products may be available through our automatic replenishment program.By enrolling in a subscription, you authorize recurring charges to your selected payment method according to the delivery frequency you choose.Subscriptions may be modified, skipped, or canceled at any time prior to the next billing date.You will receive notification before each recurring order is processed.Dangene reserves the right to modify or discontinue subscription offerings at any time.

Accessibility Statement

Dangene is committed to providing a website experience that is accessible to all individuals, including those with disabilities.We continually strive to improve the accessibility and usability of our website and seek to follow applicable accessibility standards and best practices.If you experience difficulty accessing any content, feature, or functionality on our website, please contact us at orders@dangene.com or call our office at (212) 249-8172. We welcome your feedback and will make reasonable efforts to accommodate your needs.

TELL US MORE!

Every experience at Dangene begins with understanding your goals. Whether you’re interested in skin rejuvenation, body contouring, or simply exploring what’s right for you, our team will guide you toward a thoughtful, results-driven plan—without pressure or guesswork. Complete the inquiry below and a member of our team will be in touch to assist with next steps.